Estate Management

Estate Management

Watmos offers a wide range of services to manage the area where you live, promoting a healthy, safe and pleasant environment. To achieve this, when we identify problems, we take swift action to resolve the issue.

To make sure that our areas are places where you want to live and feel safe, we:

Inspections and visits

  • We inspect your estates, taking action to deal with untidy gardens, litter, rubbish, dumped bulky items and any unsatisfactory cleaning of communal areas in buildings
  • Carry out joint estate walkabouts with tenants, residents and Committee Members
  • Keep communal areas and facilities safe, working with you and others to identify improvements to increase safety in your area
  • Inspect common staircases and landing areas to ensure they are clean and safe and there are no hazards blocking walkways and fire exits
  • Deal with reports of environmental nuisance such as biological hazards for example like fly tipping, discarded needles and abandoned cars

Carry out work such as:

  • Making all empty homes safe and secure
  • Cutting the grass every two weeks in the growing season
  • Regularly trimming hedges and shrubs as required
  • Cleaning and removing graffiti within 24 hours of being reported
  • Clean the lifts and foyers daily
  • Reporting a breakdown in the TV aerial system or CCTV to the relevant contractor, within 24 hours

Caretakers

In addition, we have caretakers on some of our estates, who work on site every day often starting at 6.30am and most days also covered until 10pm. The Caretakers are our eyes and ears on the estate and will identify communal issues and repairs, and either report them to the office or will deal with them if they can. Caretakers carry out crucial safety work (fire safety, water safety etc.), to make sure residents are safe in our homes.

Caretakers carry out daily patrols, to make sure everything is safe, secure and nothing is breaching the fire regulations. They deal with issues as they walk the blocks. They assist the our officers with their duties to make sure we provide a seamless service. The Caretakers have a good relationship with the customers they serve and are a friendly and reassuring face for customers.

Parking permits

If you need a parking permit, for yourself or a visitor, please contact us to request one. You will need to send or email us copy of your V5 or a valid, in date insurance certificate. All tenants and leaseholders are also entitled to a visitors permit. If you lose your parking or visitors permit, there may be a charge of £15 to replace it. If you change your vehicle there is no charge to replace your permit. All vehicles on the carpark must be road worthy, with road Tax, insurance and an up-to-date MOT. If this is not in place we will ask you to remove the vehicle from the area car park, as per your tenancy agreement conditions. 

Your Responsibilities

As a tenant or leaseholder of Watmos we ask that you help us maintain your home and the area. We would like you to:

  • Tell us about anything which affects the appearance or amenities in your area, for example abandoned vehicles and fly-tipping
  • Report any anti-social behaviour to your us and anything criminal to the police
  • Ask us for permission if you’d like to run a business from your home
  • Write to us with any requests for internal or external alterations to your home before you start, or you may be in breach of your Tenancy Agreement or lease

Customer Satisfaction and Feedback

We welcome feedback both good and bad about the service.

We seek the views of all customers, welcoming feedback and new ideas to help us improve and develop our services.

We report on satisfaction with communal areas being kept clean and well maintained as part of the Tenant Satisfaction Measures required by our regulator. You can find more information here.

Watmos has a complaints procedure for you to use if you are unhappy about the way they have dealt with a problem relating to estate management. See Comments, Compliments & Complaints